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FAQ

What is so great about handmade soap?

Many people wonder why anyone would pay a premium for handmade soap when the store bought soap bars are so much less expensive. It is all based on the manufacturing process and ingredients.

Store bought soap is not soap at all, but harsh detergents. The process of combining heated oils with lye to produce soap is the same for all soap makers. However, many store bought soap manufacturers use tallow, or beef fat, as the base of their soap. They also extract the glycerin that is produced during the soap making process. Glycerin is a humectant, meaning it attracts and retains moisture in the skin. Soap manufacturers extract this glycerin from their soap to use in other high end beauty products. They replace it with synthetic detergents that are harsh and drying to the skin. Then they add synthetic "moisturizers" for label appeal.

Handmade soap retains all of the natural glycerin that is produced, and some of the oils that were not completely utilized during the saponification process. As a result, the handmade soap washes the dirt off of your skin, while the residual glycerin and oils naturally moisturize your skin afterwards. There is no more need for lotion after using a handmade soap.

Many people find their skin much more smooth and supple after switching to a handmade soap. It is really a small luxury you can provide for yourself, and nature's way of cleansing your skin.

Is your soap vegan?

Yes, our soap is vegan. We do not use any animal products in the manufacture of our soap. Our soaps are handcrafted using high quality vegetable oils such as olive oil, hemp oil, soybean oil and coconut oil.

Is your lip balm vegan?

Yes, our lip balms are vegan. We do not use any beeswax or other animal products in our lip balm. We use candelilla wax, which is derived from the leaves of the candelilla shrub found in Mexico and the southwestern United States. We do not use carnauba wax in any of our products.

Are your products tested on animals?

No, we do not test any of our products on animals. We do not use any ingredients that are tested on animals. We are proud to state all of our products are cruelty-free.

Do you use lye in your soap?

We do use lye in the manufacture of our soap. You cannot make soap without lye, also known as sodium hydroxide.

Soap is created when oils come in contact with lye at a certain temperature. This process is called saponification and the result is soap. Many people are misinformed that there is lye in the finished soap. This is not true. All of the lye reacts with the oils and is "used up" during the saponification process. There is no lye left in the soap; if there was, you would have lye burns on your hands every time you used the soap. Rest assured, our soap is as safe to use as any other soap product you will encounter on the market.

Do you use fragrance oils or essential oils?

We use essential oils that are naturally derived from their plant source by steam distillation or cold-pressed.

The majority of essential oils are created by harvesting raw plant material, usually the flowers, leaves, wood, bark, roots, seeds, or peel of the plant. This is put into a distillation apparatus over water. As the water is heated, the steam passes through the plant material, vaporizing the volatile compounds. The vapors flow through a coil, where they condense back to liquid, which is then collected in the receiving vessel.

Most citrus peel essential oils are expressed mechanically or cold-pressed, similar to olive oil extraction.

What ingredients are used in your products?

We use only vegetable and plant-based oils for our soap base, consisting of olive oil, coconut oil, sunflower oil, sustainable palm oil and shea butter. All of our soap is handmade in small batches using wooden soap molds for the highest quality.

We use essential oils for fragrance that are obtained by steam distillation or cold pressed.

For coloring we use only kaolin clay, a natural derivative of rock minerals.

Our lip balms consist of candelilla wax, a plant-based alternative to beeswax, sweet almond oil, shea butter, vegetable-derived glycerides and flavoring.

All of our items are vegan, contain no animal products, and are cruelty-free.

How should I care for my handmade soap when not in use?

Handmade soap can last a very long time if properly cared for in-between uses. It is recommended to place the soap on a draining soap dish, or some other object that allows the water to evaporate after each use and promotes air circulation. Don't allow it to sit in a puddle of water, this will lead to the soap getting soft which reduces its useful life. Air should be able to circulate on all surfaces of the soap. Keep your handmade soap as dry as possible; this can be done by placing it on a top shelf in the shower or a slotted soap dish at your sink.

What is the shelf life of your soap?

Shelf life depends on how the soap is stored. You can prolong your soap by keeping it in a dry, cool environment away from heat and moisture. Typical shelf life of our soap is about 6 months to 1 year depending on the climate. We do not use preservatives in our soap, so it is prone to rancidity. Besides, when you receive your soap it will smell so good you will want to use it right away!

What forms of payment do you accept?

We use PayPal to accept payments. If you do not have a PayPal account, you can use a debit or credit card without signing up for a PayPal account. Paypal is a safe alternative to using debit or credit cards directly. We never see your financial information, so there is absolutely no risk of fraud or compromised data.

Is the payment gateway secure?

Yes, PayPal is one of the most secure payment gateways on the internet. We do not receive any of your personal payment information, so be assured it cannot be compromised in any way.

What are your shipping rates?

We charge a flat base shipping fee of $2.00, then an additional shipping charge for each item.

How do you ship your items?

We use USPS for our shipping method. Depending on the size of your order, it will be shipped either First Class or Priority Mail.

What is your shipping time?

We ship all orders within 24 hours, excluding weekends and holidays.

What is your return policy?

Due to the personal nature of our items, we cannot accept returns. If you receive an incorrect item or an item damaged during transit, please let us know as soon as possible so we can issue a replacement item.

If you feel our products are misrepresented in any way, please contact us. We are happy to work with you and meet your needs.

Will my personal information be viewed by anyone outside of Wink Soap?

No. We do not share any of your information to anyone outside of Wink Soap. Please be assured that your information is safe with us.

Do you sell your items wholesale?

Yes we work with retailers on a wholesale basis. Please use the contact form and tell us a little about you and your company. Our wholesale minimum order is $100.

We do not offer our items for sale on consignment.